Managed Services

ERPA’s Managed Services help organizations maintain  PeopleSoft without the costs of in-house staff.

We are an extension of your team – You will feel like we are really there.

The ERPA team acts as an extension of your team to bring in-depth industry knowledge and technical experience gained from years of working with hundreds of clients. These experts provide the care and maintenance required to keep PeopleSoft instances running smoothly.

ERPA offers comprehensive Managed Services focused on Oracle Technologies including PeopleSoft, Business Intelligence and Cloud Support that address end-to-end application hosting, management, and maintenance.ERPA’s Managed Services team enhances the capabilities of the internal staff so that the organization can gain the benefits of the applications with greater flexibility and less expense.

Managed Services are provided out of the Center of Excellence(COE) located in Columbus, Ohio. The COE is comprised of a team of highly experienced and skilled application experts utilizing state-of-the-art infrastructure.

ERPA’s Managed Services helps customers by:

  • Eliminating the endless effort to recruit PeopleSoft technical and functional talent
  • Improving end user satisfaction and service levels for the client’s internal customers
  • Reducing operational cost, providing predictable monthly expenses
  • Providing instant access to deep product and industry expertise
  • Enabling organizations to derive maximum value from their application investments
  • Addressing fluctuating demands from business in a responsive, cost effective manner
  • Staying current with technology and business changes to optimize the software investment
  • Ensuring compliance with regulatory and statutory requirements
  • Keeping the organization focused on strategic initiatives and projects rather than routine activities

We offer the following services as part of our managed services solutions:

SERVICE LEVEL MANAGEMENT

Service Level Management
Service Desk Reporting
Engagement Governance

APPLICATION SUPPORT- TECHNICAL & FUNCTIONAL

Incident and Problem Management
Break-Fix
Data Issues
Resolution
Root Cause & Resolution
End-User Support

APPLICATION MAINTENANCE

Application Updates
Critical Patches
Regulatory Updates
Tools Patches

APPLICATION DEVELOPMENT

Enhancements
Interfaces
Reports and Dashboards
Fluid User Interfaces

APPLICATION AND DATABASE MANAGEMENT

Application and Database Administration
Disaster Recovery
Back-Up & Refreshes
Performance Tuning
ERPAunderstands all customers are unique in their environment, processes, and requirements. That’s why ERPA offers tailored managed services plans and packages to address your organization’s specific needs — FLEXIBILITY.

Customer Testimonials

The ERPA consultants who worked on our quarter to semester conversion brought experience, knowledge, and the “magic” to convert our data. Each of the consultants were professional and experts in their area. They helped lead and guide our functional and technical teams, were thorough in their testing, and helped us stay on track. Our PeopleSoft Campus Solutions conversion to semesters was tremendously successful due in large part to ERPA.“

“ERPA provided expert project management and technical expertise which combined to facilitate a smooth transition from PeopleSoft Campus Solutions 9.0 to 9.2. Our project included a database upgrade from Oracle 11g to 18c, and ERPA worked hard to help us complete the project on time and within budget.”

“We are extremely happy with our partnership with ERPA. They have been consistent in the delivery of quality PeopleSoft Managed Projects and Managed Support Services for over a decade. They serve as a trusted partner and “go-to” service provider”

“ERPA has been a key partner in providing post production support and has contributed significant expertise to the stabilization of our deployment. The teams that ERPA has made available have demonstrated extensive knowledge and dedication to supporting our institution.”

ERPA has been a consistent service provider of PeopleSoft and Oracle BI consulting resources with Higher Education experience. Their sales staff are professional and possess a high-level understanding of Oracle technologies

“Finding the right-fit consultants can be a challenge. Fortunately, we partnered with ERPA for our Peoplesoft Campus Solutions 9.2 upgrade & Fluid migration project, and we had great results. The project scope was met on schedule and on budget.”

“ERPA provided us with executive leadership, senior level consultants, and good project management in our transition from quarter-to semester.  Our campus was able to go-live on time.

“I value partner interactions as they help ensure that we stay in alignment. The ERPA quality of work is high and it is directly related to the willingness to take customer input. Please continue to “do what you are doing” as it is working very well for us!”

“ERPA provided us with an excellent PeopleSoft load testing services. They demonstrated a high level of technical ability, patience, flexibility with the requirements and proved to be easy to work with. They were able to successfully overcome with workarounds for our internal constraints and timeframes.”

“ERPA has once again gone far above and beyond the call of duty to save us in a desperate situation. We had an emergency project two hours ago, and ERPA was able to make it work even though they were provided sadly incomplete documentation. It is my opinion that special recognition is in order. ERPA saved us.”